Files that are simultaneously accessed by multiple people (such as databases or accounting software) or are frequently updated outside of the control of the user (such as email repositories) should not be synced with cloud services like Workplace"Workplace" describes the Autotask Workplace service in its entirety..
Due to the nature of cloud services and these file types, syncing such files will result in unexpected consequences and potentially data loss.
In a scenario in which multiple users are simultaneously accessing the same file, the mechanism that controls which file is the master file will create duplicates to ensure the changes made by the other open editing sessions are not lost. The end result is that, within a short period of time, dozens (potentially hundreds or even thousands) of near-duplicates will be created, each containing the alterations made by the individual users...none of which will contain all of the entries.
In a scenario in which files that are updated out of the control of the user, every time a change occurs to a file that is syncing with the Workplace service, the file is re-synced with the service. In the case of these automatically updated repositories, due to the frequency of updates and that they are often quite large, they can clog the syncing process causing the Workplace DesktopAlso known as the Workplace Desktop app, and in the context of this documentation, simply "the app," Workplace Desktop is the software installed on a computer that is responsible for synchronizing data between the local drive and the cloud. app to continuously re-initialize the upload of that file and potentially never complete, because the upload of the file keeps restarting before it finishes.
The best practice for these file types is to store them on a locally accessible drive and then use the Workplace backup function, if desired, purely as a disaster-recovery option. For detailed information on backups, refer to Backup Tab.
Specific File Types to Avoid Syncing
To avoid issues, we strongly recommend that you do not sync the following file types:
- Outlook data files (.pst and .ost)
- All Sage accounting software files
- All QuickBooks accounting software files
- All database files. See the file extensions under the DATABASE HEADING ONLY in this article: Database File Extensions
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