RESOURCES > Before You Begin > File Name Constraints

File Naming Constraints and Best Practices

All users

Workplace"Workplace" describes the Autotask Workplace service in its entirety. does not have any character limits for files names, but operating systems do have limitations on the use of certain characters and file/directory path lengths.

File Path/Directory Lengths

We recommend that you keep directory lengths under 255 characters.

  • Maximum directory path length of 255 characters for Windows.
  • Maximum file name length of 255 characters for Mac.

Special Characters

If you use characters in your naming conventions, please verify your file and folder names adhere to the limitations, including special character conventions, of all the operating systems used by your company.

If you use a special character when naming a file in Workplace OnlineWorkplace Online is the web portal that users within a team can use to access their data and administer their team., or if you use one of the special characters that Mac supports that Windows doesn’t, it will automatically be replaced on the machine that doesn't support it with an underscore.

For example, if you create “1>2<3*special.png” on a Mac, a file by the same name will be created on Workplace Online. This file will sync to a Windows machine, but it will be called “1_2_3_special.png”. The system will remember this exception, so it will continue to sync with “1>2<3*special.png” on the server.

A special character is a letter or symbol that cannot be used in file names because it is being utilized in another location or by the operating system.

The safest approach is to completely avoid using special characters.


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