Locate Your Device ID and User ID

All Workplace Desktop users

Windows taskbar > > About...

Mac menu bar > > Preferences... > About tab

Your DeviceA device is computing device that has access to Autotask Workplace, including both mobile devices and computers. ID and UserA user is anyone with access to Workplace. ID are unique identifiers that allow us to correctly identify your account and machine.

If you provide these IDs when you submit a support request, it will allow us to resolve the issue more efficiently.

To quickly find your User ID, log into Workplace Online and simply look in the bottom right corner.

How to...


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