All Workplace Desktop users
Windows taskbar > > About...
Your DeviceA device is computing device that has access to Autotask Workplace, including both mobile devices and computers. ID and UserA user is anyone with access to Workplace. ID are unique identifiers that allow us to correctly identify your account and machine.
If you provide these IDs when you submit a support request, it will allow us to resolve the issue more efficiently.
To quickly find your User ID, log into Workplace Online and simply look in the bottom right corner.
- Windows taskbar > > About...
Mac menu bar > > Preferences... > About tab
To copy or create information that you might need in your support inquiry, right click center of the window and select one of the available options.
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