All Windows Workplace Desktop users
For optimal results, we strongly recommend that you use Workplace Server rather than run Workplace Desktop as a service. For more information, please refer to About Workplace Server.
The Run as Service mode is only available on Windows machines.
This mode ensures that Workplace DesktopAlso known as the Workplace Desktop app, and in the context of this documentation, simply "the app," Workplace Desktop is the software installed on a computer that is responsible for synchronizing data between the local drive and the cloud. is constantly available, even when you are not logged in. This is particularly useful when installing Workplace"Workplace" describes the Autotask Workplace service in its entirety. Desktop on a server. Your machine, of course, must be switched on and connected to the internet.
Service mode must only be used:
1. When running the AD Integration Agent as part of an AD On Prem implementation (refer to Integrate Active Directory: "On Prem" Method)
2. When running an Agent as a “File Server Agent” - refer to Before You Begin: Implementation for more information.
The Run As Service feature has the option to run as LocalSystem or as the Windows user under which Workplace Desktop is running.
The LocalSystem will enable Workplace Desktop to run as a background process even when the user is not logged in. It may not, however, have sufficient permissions to the data set to sync; the LocalSystem account requires full permissions to the data set in order for syncing to function properly. The Windows User account is more likely to have the necessary permissions to the data set, but must be part of the Admin group and listed in the “Log on as a service” policy in the Local Security Policy.
- Start Service
This option restarts the service.
- Revert from Service
This option reverts from service mode to “Unified Mode” (the standard mode).
- Open Services Control Panel
This option opens the Windows Services Control Panel.
This option closes the dialog box without any action being taken.
Workplace Desktop for Windows 5.2 or later can be run on multiple user accounts, even when running in service mode.
This is useful in scenarios in which multiple Workplace accounts must be synced with a file server, typically a multi-tenant setup hosted on a single file server. Previously, this would have required a separate machine (virtual or real) to host each instance of Workplace Desktop. As of the Workplace Desktop 5.2 for Windows release, a different Windows user account can be used for each instance, and each instance can be run in service mode. This means that each instance will automatically start after a reboot or an update to Workplace Desktop.
To use this feature, simply:
- Launch and configure Workplace Desktop within each Windows user account.
- Run as Service as described above in Enable Run as a Service mode.
Uninstalling When Running Multiple Agents
When uninstalling the conventional way, Workplace Desktop and all files associated with the user performing the uninstall are removed from the machine.
In a scenario in which multiple instances of Workplace Desktop are running under different user accounts on one machine, the process below can be used to only remove the files associated with the user performing this process - the application will remain installed, allowing the other user accounts to continue to use Workplace as they normally would.
To remove the Workplace account from a single Windows user account:
- On your desktop, go to Start > All Programs > Accessories > Run. This will open the following window:
- In the field, enter:
- Click the OK button.
The standard uninstall dialog will appear. Just select No in the first dialog box to remove all the supporting files related to Workplace Desktop installed under this Windows user profile.
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