ONLINE > Configuration > Single Sign-On

Single Sign-On

Administrators and Super Administrators

Workplace Online > Configuration > Single Sign-On

We're pleased to introduce Single Sign-On (SSO). The Workplace"Workplace" describes the Autotask Workplace service in its entirety. Single Sign-On feature allows for an additional method of authentication when accessing Workplace OnlineWorkplace Online is the web portal that users within a team can use to access their data and administer their team..

Once authenticated by the IdP (Identity Provider), the SAML 2.0 protocol is used to authenticate access to Workplace Online. A user simply needs to login once to the IdP, and can thereafter access multiple applications without needing further authentication.

Requirements

To enable the Single Sign-On feature, the following requirements must be met:

  • You must be an administrator or super administrator in Workplace
  • You must have an administrator account in the IdP.
  • The users that will utilize this feature must have accounts within Workplace and the IdP, and their email addresses for both must match.

If your IdP is not listed, use the information shown in the Workplace Online Single Sign-On tab to create a metadata XML file or URL from within your IdP.

How to...

 

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