ONLINE > General > Linked Accounts

Manage Multiple Linked Workplace Accounts

All users

Workplace Online > click team name

Any Workplace"Workplace" describes the Autotask Workplace service in its entirety. user can be a team member, connection, administrator, or super administrator in multiple team accounts.

If the same email address is used for multiple accounts, you will be prompted to link the accounts upon the next login to Workplace OnlineWorkplace Online is the web portal that users within a team can use to access their data and administer their team.. If the DO NOT LINK option is selected, that account will be removed from the Linked Accounts list.

If you used different email addresses, you can use the Manage Linked Accounts window to link the multiple accounts.

Once the accounts are linked, you can easily navigate between linked accounts by selecting one from a dropdown.

When accounts share an email address, the first account that is set up will be designated as the primary account. When accounts with different email addresses are linked, the account used to link these will become the primary account. In either scenario, the primary account can be changed within the Manage Linked Accounts window.

When accounts share an email, you can only log into the primary account. So you MUST use the password associated with the primary account, since the password associated with a secondary account will result in a "wrong password" message (even though that is technically not true). Once logged in, you can navigate to the linked secondary account.

How to...


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