ONLINE > General > File Conversion Limits

File Conversion Limits

All users

Workplace Online

The ability for a file to convert depends on the size of the file. In Workplace"Workplace" describes the Autotask Workplace service in its entirety., file size limits are defined by file type, and for each file type a "hard limit" and "soft limit" are defined. "Hard limits" define the maximum file size that can be converted.

All files within the "hard limit" will convert when accessed, whereas files within the "soft limit" threshold will pre-convert without having to be accessed via Workplace OnlineWorkplace Online is the web portal that users within a team can use to access their data and administer their team. to initiate the conversion.

Native Video Playback

Workplace Online has the ability to play back videos within your web browser using Adobe Flash, rather than requiring the video to be converted prior to playback. This allows for MP4 and 3GP video types to be played without delay, and without the 20 minute limitation when converting videos. If the file is not supported by the web browser, the previous capabilities remain available; to convert the first 20 minutes as a preview or to download/sync the file.

When attempting to play videos via the native video playback feature, the option to convert the video will always be available:

Converted video files are limited to 1GB. Video files that use native video playback are not limited in size. If Workplace is able to play back a video in your browser, it will do so automatically. Otherwise, the video will be converted and size limits apply.

Videos will be locally cached when using the native video playback feature. Video files may take up a large amount of space on your local hard drive. Your browser cache can be emptied to release this storage space.

File Conversion Limits

Extension Hard Limit (MB) Soft Limit (MB)
doc, dot, dotx, docm, docx 200 10
dxf 50 5
dwg 30 5
dgn 50 5
ps 100 10
ai 300 50
eps 300 50
rtf 100 10
xlb, xls, xlsb, xlsm, xlsx, xlt, xltx 50 5
pot, potx, pps, ppsx, ppt, pptm, pptx 200 40
pub 50 10
odp, ods, odt, otp, ots, ott, stc, sti, stw, sxc, sxi, sxw 100 20
vsd, vsdx 200 30
cdr, cgm 200 20
psd 500 50
csv 20 3
asc, txt, text 10 1
msg, eml 50 5
psp 50 10
plt 20 5
xps 50 10
dwf 50 20
dcx 10 5
drw 10 5
fpx 30 5
img 30 5
jp2 100 10
mif 30 5
pcd 100 20
pcx 10 2
tga 20 5
wmf 10 5
wpg 10 2
dcm 40 10


Forward this topic to others