All users (if two-factor authentication is required for your login)
Workplace Online > Settings link > Two-Factor Authentication
Two-Factor Authentication may also be referred to as 2FA or two-step verification.
2FA is a security process used to confirm the identity of an authorized user, which (in the case of Workplace"Workplace" describes the Autotask Workplace service in its entirety.) consists of two authentication factors:
- Knowledge factor: Workplace username and password
- Possession factor: Either Google Authenticator (recommended) or a SMS (text message)
Authentication by two independent factors decreases the risk of an intruder gaining access to and stealing your personal data or identity.
- Click Two-Factor Authentication in the Settings area:
- Select the authentication method you want to use.
Use of Google Authenticator is the setting we recommend. Google Authenticator is more reliable and secure because the 6-digit PIN code (the second authentication factor) is not transmitted over any network. Therefore there is no risk of exposure, and the Google Authenticator does not depend upon any cellular, WiFi, or Internet connection. The secure authentication mechanism is based on a time-driven protocol, so the PIN code is calculated separately and independently by both the server and the Google Authenticator mobile app.
SMS (text messages) can be unreliable due to problems beyond our control, such as carrier network congestion. For this reason, we recommend using Google Authenticator as the primary verification method.
If you have already set your 2FA method as 'Text Message, contact your team administrator, who will be able to reset your selection.
For information on how to enable and manage two-factor authentication refer to Policy Profiles.
|Forward this topic to others|