ONLINE > Settings > 2-Factor Authentication

Two-Factor Authentication

All users (if two-factor authentication is required for your login)

Workplace Online > Settings link > Two-Factor Authentication

Two-Factor Authentication may also be referred to as 2FA or two-step verification.

2FA is a security process used to confirm the identity of an authorized user, which (in the case of Workplace"Workplace" describes the Autotask Workplace service in its entirety.) consists of two authentication factors:

  • Knowledge factor: Workplace username and password
  • Possession factor: Either Google Authenticator (recommended) or a SMS (text message)

Authentication by two independent factors decreases the risk of an intruder gaining access to and stealing your personal data or identity.

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