Get Support for Your Workplace Account

To get additional support for your Workplace OnlineWorkplace Online is the web portal that users within a team can use to access their data and administer their team. account, please contact the Datto Partner who manages and maintains your Workplace"Workplace" describes the Workplace service in its entirety. account.

You can find your service provider's support info by clicking the Help link in your Workplace Online portal. Your service provider will provide an email address, and optionally a phone number and support web site URL. A link to the Workplace Online Help System is also provided. For more information about the help system, refer to About online help.

Support details can also be accessed from a link on the Workplace DesktopAlso known as the Workplace Desktop app, and in the context of this documentation, simply "the app," Workplace Desktop is the software installed on a computer that is responsible for synchronizing data between the local drive and the cloud. About screen:

 

Finding your Device ID, User ID, and Log Files

When you contact your support provider, they will ask for your DeviceA device is computing device that has access to Workplace, including both mobile devices and computers. ID, your UserA user is anyone with access to Workplace. ID, and they may request that you send the log files related to your Workplace sync operations. To learn how to provide that information, please refer to Locate Your Device ID and User ID and Find Your Workplace Desktop or Workplace Server Log Files.